Fill the boxes and send. You can attach photos and a short video with it.
You'll get a reference number back. If you leave an email, the outcome is sent there too. We only collect the address, and delete it a year after the notice. The report is still accepted without one.
For bugs the report box above is quicker — it gives you a reference number and takes photos. For a download key, or anything else, write to us.
Replies are written by a person. The inbox is read about once a day.
These six are what the report page asks for. With them, the cause can usually be found without the car in front of us. Leave blank whatever you don't have.
Dashboard, cluster, navigation, vehicle controls, or settings.
Some faults only appear once the car is moving.
The last action is enough — a button, a switch, a swipe.
And what you expected instead. The gap between the two is the bug.
Once, always, or sometimes. This narrows the cause more than anything else here.
The version is under Settings › About. One photo of the screen beats ten lines of description.